Online peer case discussions about difficult student cases you have managed: A five-session programme

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What have been the most challenging student cases you have ever managed?

You might be thinking about a very high-risk or unwell student, a manipulative student, a very needy student, a silent student or an aggressive student.

We can all benefit from a regular opportunity to reflect on challenging student cases. Thinking about how we have responded in challenging student cases in the past, and hearing examples from others and their own situations, we can ask ourselves whether we might be able to manage things better and respond to students even more effectively in the future.

Peer case discussions, inspired by those used in clinical settings, can help colleagues feel confident about responding to challenging student interactions in a way that is helpful to the students concerned, but also boundaried and appropriate to our respective roles.

This is not just a one-off event. When you buy a ticket to this programme of events, you will have access to all five 90-minute online sessions; you will be able to join as many of the five sessions as you wish.

We are keeping the group size small - to around 15 people in total - so that everyone gets a good chance to participate. As well as the benefits from the discussions, this is also a great opportunity to get to know some new people from across the sector.

If you join these sessions, you will be asked to bring (anonymised) examples of cases you have managed or encountered in the past that you would like the group to discuss. The group will be able to comment on the case, share ideas and contribute their own experiences, with facilitation from our trainer. The focus of the discussions is to help you feel confident about responding to challenging student interactions in a boundaried, role-appropriate and effective way.

Who is this event for?

This event series is relevant to anyone who works with students in higher education and who might find themselves responding to challenging student cases. This includes:

• Professional services practitioners – such as disability advisers, welfare advisers, finance advisers, or international student advisers
• Academics – such as personal tutors, module leaders, and lecturers
• Colleagues working in a university enquiry service, a faculty or service front desk team, or a university helpdesk
• Accommodation staff
• Security officers
• Colleagues managing student conduct cases
• Managers of student-facing teams who may need to support their team members to respond effectively to a distressed student
• Chaplains
• Conduct and appeals staff
• Student's union advisers

While the event series is aimed at higher education, colleagues in further education or other similar settings will also find the content very relevant.

Learning outcomes

Through attending this event series, participants will:

• Have an opportunity to share their experiences of challenging student interactions they have had in the past
• Develop their awareness of, and preparedness for, challenging situations they may encounter with students in the future, by hearing and exploring experiences of others in the sector
• Work, over time, with a small group of colleagues from other institutions to make new connections and share experiences across different roles and institutions 
• Build confidence in setting and maintaining the boundaries of their role while supporting students

Who is facilitating this event series?

The trainer is Julie Rea, Specialist Consultant and Trainer at Plinth House. Julie is an experienced leader of mental health support in higher education and is qualified as a Registered Mental Health Nurse, accredited by the Nursing and Midwifery Council. More information regarding Julie’s experience is available in the About Us section of this website.

Fees

Single delegate (for access to all five sessions) – 5 sessions, 90 mins each: £195 + VAT

Early bird discount (15%) available for bookings made by 27th May: £165 + VAT

Dates and times

Sessions occur every two weeks, on Fridays between 10:30am and 12:00pm:

• Friday 9th June
• Friday 23rd June
• Friday 7th July
• Friday 21st July
• Friday 4th August

For one ticket price, you will have access to as many of these five sessions as you would like to attend.